The piano sings like I could never have imagined

“Hi Ben (manager of Sherman Clay, Seattle),
Just wanted to give you an update on my new Steinway D concert grand.  As you know, it was a beautiful sounding D when I received it, but I asked Christopher Ris, my technician,
to see if he could address a few issues as well as to put the finishing touches on the action regulation.
Chris did a phenomenal job addressing these issues well beyond my expectations and achieved a balanced tone across the keyboard.  Bottom line, the piano sings like I could never have imagined.  Also, his work on the action has made the touch so precise that playing softly on any note is a dream.”